Market Investigator

Job ID: 602676BR
Business Area: CVS Health
Primary Location: NC €’
Other Locations: NC - Work from home
Job Type: Full Time
Job Category: Loss Prevention, Corporate
Clinical Licensure Required: N/A
Location Code FLDNC
Position Summary:
The Store Detective Multi-Unit (known as Market Investigators at CVS Pharmacy) assists in the safety and protection of company assets within an assigned group of CVS Pharmacy stores; assets include customers, employees, merchandise, and store property. Market Investigators must become familiar with CVS Pharmacy policy, local criminal law; covert surveillance principles, covert customer service methods and digital video surveillance systems. Market Investigators communicate closely with Senior Market Investigators, Asset Protection Managers, Store Management, District Sales Managers, Regional Loss Prevention Managers, and Organized Retail Crime Field Managers. Market Investigators report directly to a Senior Market Investigator, who reports to the Asset Protection Manager, who reports to the Area Loss Prevention Director. Market Investigators operate as plainclothes, undercover members of the LP team.
Job Description:
Monitors assigned stores for activity that threatens the safety of employees and customers.
Monitors assigned stores for activity that causes the loss of CVS Pharmacy assets.
Observes activity by walking the store and using store digital surveillance systems; responds to and reports issues that arise.
Safely conducts no-force apprehensions of suspects when circumstances fall within CVS Pharmacy Policy.
Safely conducts recovery of merchandise and/or property when circumstances do not allow for an apprehension.
Exercises sound judgment when making decisions; safeguard sensitive, confidential information.
Accurately writes and files professional incident reports of apprehension, significant events, and weekly activities.
Communicates clearly and timely to all levels of management within assigned stores to maintain clear knowledge of activities.
Communicates clearly and professionally with local law enforcement and prosecutors to better aid the arrest and prosecution of suspects conducting criminal activities.
Appear and testifies on behalf of CVS Pharmacy in court cases involving defendants arrested for conducting criminal activities.
Required Qualifications:
1+ years work experience, preferably in a retail or loss prevention role
Physical Requirements:
Ability to walk and stand for the duration of the shift.
Preferred Qualifications:
1+ years retail loss prevention experience
Verifiable High School diploma or GED is required.
Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units €“ MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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